Join the largest companies in the world
that have completed their digital transformation together with us.

Using AI to Automate Customer Service Processes

The platform developed by the j‑labs team serves as an integration layer connecting the client’s systems, external services, and AI models. It provides a scalable foundation for introducing new AI-powered solutions and integrating them into the organization’s technology ecosystem without having to build each integration from scratch.

The solution supports customer service agents at a major telecommunications company by helping them analyze calls, emails, and chats. Generative AI automates repetitive tasks, accelerates the creation of interaction summaries, and helps improve the overall quality of customer service.

Java, Spring Boot, Python, Kubernetes, Azure Cloud, Kafka, Helm, GenAI, LLMs, Prometheus, Grafana

Telco

Since 2025

SMS portal – enterprise communication

The j‑labs professionals have created a cloud-based platform for extended SMS communication, built on a new framework based on Java, Kotlin and React.

Java, Spring/Boot, Kotlin, gRPC, Kafka, React, JavaScript, Docker, Kubernetes, AWS

Sinch

Implementation period

I am satisfied with the team's work, flexibility, and commitment. It's been a model of excellent cooperation from the very beginning. It was beneficial and time-effective for us to outsource the implementation of the new tools. J-labs uses the best and the most effective ways of delivering software.
Mathilde Kowitz
Head of IT, Bijou Brigitte
What distinguishes j‑labs in our cooperation is a high level of developer experience, engagement and efficient team management. We appreciate the quality of work of j‑labs experts and consistent implementation of the challenges set in front of them.
Bartłomiej Matejczyk
IT Director, Crif
j-labs software specialists are able to produce and deliver excellent source code for their platform. The client is impressed with how agile their process is and the quality of work they're getting at a fair price.
Project Lead
DB Schenker
The partner is satisfied with the high level of expertise and overall engagement. j‑labs software specialists implement a seamless project management style and consistently meet expectations. Transparency and flexibility are hallmarks of their high-quality work.
Peter Dearman
Director of Engineering SMS, Sinch
Our partner cooperation with developers and j‑labs software specialists is smooth and on time. Their commitment, liability and focus on target accomplishment enable agile project development.
Marcelina Wierzbicka
Recruitment & Employer Branding Specialist, Kitopi