Using AI to Automate Customer Service Processes
Project The primary objective was to introduce AI-powered capabilities into customer service processes. The platform enables: By automating manual and repetitive activities, the solution improved […]

The application is a central registry of all land transportation equipment owned by the company and its business partners. Its main purpose is to provide a unified, reliable source of information about all owned vehicles and other land transportation equipment. This enables optimal fleet utilization and ensures high data quality. Moreover, the application facilitates the gradual phasing out of other outdated local fleet management systems, leading to reduced software maintenance costs.

Main system features:
Work on the project began in the second quarter of 2021 with multiple design sessions in which j‑labs specialists were involved from the start. They subsequently began implementing the system ‚from scratch.’ Initially, during the MVP phase, the team worked simultaneously on two projects. However, due to excellent progress in implementing the MVP, the project became the team’s sole priority and has remained so ever since.
The system, deployed in February 2022, is being continuously developed, supporting an increasing number of devices and users and gaining new functionalities.
Specialists from j‑labs have been involved from the start in all work related to system design, implementation, development, and maintenance, working closely with the client’s employees as a cohesive team. The project involves 12 people, including six specialists from j‑labs and six client employees, including a Product Owner, QA, two Solution Architects, and two developers.
The j‑labs engineers form the technical backbone of the team, which consists of:
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Using AI to Automate Customer Service Processes
Project The primary objective was to introduce AI-powered capabilities into customer service processes. The platform enables: By automating manual and repetitive activities, the solution improved […]

Digital Finance Platform Co-Development
Client Our Client is one of the largest fintech companies and a leading digital investment platform operating across key Western European markets. The company provides […]




