Using AI to Automate Customer Service Processes
Project The primary objective was to introduce AI-powered capabilities into customer service processes. The platform enables: By automating manual and repetitive activities, the solution improved […]

In response to the dynamic development of the ETF fund market and growing regulatory requirements, a global financial institution with over 200 years of tradition began a digital transformation of the investment fund management area.

In response to the dynamic development of the ETF fund market and growing regulatory requirements, a global financial institution with over 200 years of tradition began a digital transformation of the investment fund management area.
The goal was to build a scalable and secure platform for ETF management automation, ensuring regulatory compliance, easy integration with external partners, and high operational quality.
A modern application based on microservice architecture was developed, enabling comprehensive ETF fund management – from reference data management to reporting. The system supports external integrations, automates processes, and meets high security requirements.
The project is implemented using Agile/Scrum methodology, with division into sprints, systematic code review, and implemented CI/CD pipelines. The team works iteratively, emphasizing quality, performance, and regulatory compliance.
12 specialists from j‑labs are involved in the project implementation – including Java and Angular developers, as well as business analysts. The team works in close cooperation with the institution’s internal IT department and its branches in the USA. Main location: Krakow, Poland.
The j‑labs team became an integral part of the international project, delivering high-class technological solutions for the investment sector. Through the combination of financial experience, technological knowledge, and an efficient work model, it was possible to implement a system that truly supports global ETF fund management.
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Using AI to Automate Customer Service Processes
Project The primary objective was to introduce AI-powered capabilities into customer service processes. The platform enables: By automating manual and repetitive activities, the solution improved […]

Digital Finance Platform Co-Development
Client Our Client is one of the largest fintech companies and a leading digital investment platform operating across key Western European markets. The company provides […]




